1 reviews | Active since Jun 2017
Its about 2 weeks and no feedback
I just find that for such a reputable company, Their customer service sucks big time! After logging a call, The service adviser who assisted me was extremely friendly. But little did I know, its one of those calls where they just want to get rid of client.
I've been smoking Peter Stuyversant Blue now for almost 10 years, and over the last few months I've been getting waist paper in my cigarettes. Waist paper with different other cigarette brands on the inside between the tobacco.
What upsets me is that I requested for feedback and yet no one called, mailed or even a simple SMS or WhatsApp message. I skipped the social media way and came straight to Hello Peter.
You guys make billions on cigarettes. It don't even cost you R1 to send that message or just to pick up the phone and call.
Lets see how far you guys will go W.R.T customer service.
I myself, have been working in the service industry for all my life. And I know what service excellence is!
Seriouly I expected 200 times better service.
Was not going to write this review, but after another incedent on Monday, I've had it.
Good day Mr C Brill
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care
Good day Mr C Brill
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care
Dear Mr. Craig Brill
RE: Pieces of Pall Mall paper between the tobacco
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Peter Stuyvesant team would like apologise for the frustration you have experienced with regards to some of the cigarettes found in your Peter Stuyvesant Blue pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Peter Stuyvesant pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
You can also make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back (this number is also located on the back of the pack, at the bottom).
Kind Regards,
Bianca Minshull
Peter Stuyvesant Brand Manager
Dear Mr. Craig Brill
RE: Pieces of Pall Mall paper between the tobacco
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Peter Stuyvesant team would like apologise for the frustration you have experienced with regards to some of the cigarettes found in your Peter Stuyvesant Blue pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Peter Stuyvesant pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
You can also make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back (this number is also located on the back of the pack, at the bottom).
Kind Regards,
Bianca Minshull
Peter Stuyvesant Brand Manager