Incorrect flavor

I tried to email Batsa and no one rep****. This is ridiculous and I am fed up. I purchased a carton of Pall Mall XL boost menthol( the green pack - picture attached). It is literally the only cigarettes I smoke, if I even try anything else, my chest closes up badly. So now there is a diffent flavor in this carton and it tastes like g****, which I can not smoke. It is very expensive and I know it's an expensive habit for me but when I do make my purchase I need it to be the correct flavor in the correct packaging. It's not the first time this has happened in the past few months it seems to occur more regularly. I just am unable to get an email address for complaints as I don't have minutes to make calls and be placed on hold. Please advise how your company will rectify this issue.