Holes is smokes. No response or responsibility

Item: British American Tobacco SA
Rating: 1
Author: Kobus V

Bought a whole carton of Dunhill smokes which almost half had holes that likes like mites has been eating it.

Raised an complaint on 26 Jan, now 8 Feb, I am still waiting an response.

Service notification -- Thank you, your COMPLAINT, TORN / HOLED with BRITISH AMERICAN TOBACCO has been logged with ref no CC***. Please do not reply to this message

Helpful (0)

Replies (1)

British American Tobacco SA's replyOfficial

17 Feb 2021, 11:13

Good day Kobus,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Kind regards,

Consumer Care

British American Tobacco SA's reply17 Feb 2021, 11:13

Official

Good day Kobus,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Kind regards,

Consumer Care