SH
Sue H
1 reviews | Active since Jun 2021
03 Jun 2021, 10:28
Holes in Kent white cigarettes
Over the last month I have purchased 2 cartons of Kent White at 2 different outlets. From these 2 cartons I have had to throw away about 5 packets!!! The cigarettes have holes in them. Small ones..big ones etc. And the filters are damaged. I saved the last few and took a photo. The others I had lit before realising and threw them away. This is absolutely ridiculous. Huge waste of money at r48 a packet. Please sort this out. I am so angry!!!! I dont see an option to add the photo. I refuse to purchase more and will move brands as the cost is becoming an issue when I am wasting sooo many.
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Replies (1)British American Tobacco SA's replyOfficial
07 Jun 2021, 07:21Good day Sue,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
British American Tobacco SA's reply07 Jun 2021, 07:21
Official
Good day Sue,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
