MA
Mishkaah A
1 reviews | Active since Sept 2019
24 Sept 2019, 23:23
Highly dissapointed!
Been buying Peter stuyvesant for years. The packet I bought was real bad quality. The filter shrinked making it waste a cigarette. The quality seal was to to keep the cigarettes fresher for longer but failed. A complete waste of money! Highly dissapointed!
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Replies (2)
British American Tobacco SA's replyOfficial
27 Sept 2019, 09:15Good day Mishkaah Abrahams,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
British American Tobacco SA's reply27 Sept 2019, 09:15
Official
Good day Mishkaah Abrahams,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
British American Tobacco SA's replyOfficial
30 Sept 2019, 10:55Dear Mishkaah Salie,
Thank you for taking the time to bring your quality deviation to our attention, you have assisted us in ensuring we provide only the best quality products.
The Peter Stuyvesant team would like to apologize for the frustration you have experienced with regards to your Peter Stuyvesant pack being of inferior quality. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Peter Stuyvesant pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone) or make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back. The 6-digit code can be found on the inside of the pack lid. This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
Kind Regards
Neo Mutloatse
Peter Stuyvesant Brand Manager
British American Tobacco SA's reply30 Sept 2019, 10:55
Official
Dear Mishkaah Salie,
Thank you for taking the time to bring your quality deviation to our attention, you have assisted us in ensuring we provide only the best quality products.
The Peter Stuyvesant team would like to apologize for the frustration you have experienced with regards to your Peter Stuyvesant pack being of inferior quality. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Peter Stuyvesant pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone) or make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back. The 6-digit code can be found on the inside of the pack lid. This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
Kind Regards
Neo Mutloatse
Peter Stuyvesant Brand Manager