Filter loose and no filter paper
<p>Good day purchases 5 boxes of Pall Mall Click on, the filters on most in all 5 boxes were loose and half a filter paper. </p>
Good day
Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.
We will be in contact shortly to attend to your complaint.
Fondest regards
Good day
Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.
We will be in contact shortly to attend to your complaint.
Fondest regards
Hi Pamela,
Thank you for bringing your quality complaint to our attention. Firstly, we would like to apologise for the frustration that this issue has caused you. Damaged filters on a Pall Mall product definitely is a concern for the Pall Mall team.
We are aware of some challenges on the filters and we have taken the necessary steps with our production teams to address the issue and ensure that Pall Mall continues to deliver the quality our consumers deserve.
In the unfortunate event that you experience another issue with your Pall Mall product, please ensure to retain the faulty packs with the cigarettes in them, in order to log a formal quality complaint with our call centre on ***(Standard VAS rates apply if phoning from a cell phone). This will enable us to retrieve the faulty pack and ensure that any quality issues are immediately addressed.
You can also make use of our Call Back Service by sending an SMS with your name to 31033 and we will call you back (this number is also located on the back of the pack, at the bottom).
Hi Pamela,
Thank you for bringing your quality complaint to our attention. Firstly, we would like to apologise for the frustration that this issue has caused you. Damaged filters on a Pall Mall product definitely is a concern for the Pall Mall team.
We are aware of some challenges on the filters and we have taken the necessary steps with our production teams to address the issue and ensure that Pall Mall continues to deliver the quality our consumers deserve.
In the unfortunate event that you experience another issue with your Pall Mall product, please ensure to retain the faulty packs with the cigarettes in them, in order to log a formal quality complaint with our call centre on ***(Standard VAS rates apply if phoning from a cell phone). This will enable us to retrieve the faulty pack and ensure that any quality issues are immediately addressed.
You can also make use of our Call Back Service by sending an SMS with your name to 31033 and we will call you back (this number is also located on the back of the pack, at the bottom).