HG
Hanlie G

1 reviews | Active since Mar 2015

18 Feb 2020, 16:28

Faulty Kent White cigarettes

In the last two weeks, I have bought 3 cartons of cigarettes. Kent White. The last carton is fine, but the first 2, had huge issues with the filter paper being rolled too loose. Because of this, you couldn’t pull air through the cigarette properly. A few even had the filter pull off when I took it out of the pack. I have kept 110 of these faulty cigarettes, but this doesn’t include the ones I threw away, or attempted to smoke. I thought at first that the first carton was just fluke, but started keeping the faulty cigarettes when the same happened with the second carton. There were between 4 and 20 faulty cigarettes per pack.

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Replies (1)
British American Tobacco SA
British American Tobacco SA's reply20 Feb 2020, 09:54
Official
Good day Hanlie,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 
 
We are attending to your complaint and will respond shortly.
 
Kind regards,
 
Consumer Care