Faulty Kent Menthol . REF CC***

I have reported 2 boxes of faulty cigarettes in the last 2 to 3 weeks ago. Calls were made to follow-up, but i was taken from pillar to post and promised some one will call me back but to date none. Today i tried to call all their numbers are busy. An email was also send nut no one rep**** back to me. It is very frustrating as i was told that the courier will come and get my fault cigarettes and replace them. to date nothing. The lady from i think Cape town office even said to me that yes they are aware of the problem with Kent Menthols and ask me which alternative should they send me, Stuyvesant Boost is what i told her I am very disappointed with their service.