1 reviews | Active since Jan 2018
Faulty item never replaced after several empty promises
Hi There Early December I used your SMS call back service. The call centre were very helpful in dealing my concern. HOWEVER.....
A date was confirmed that a courier was going to come out and deliver the replacement for the faulty box. They never pitched.
Someone from BAT called me to rate the call centre service, I advised that nobody ever pitched at my house. They apologised and said they would get the courier to call me. They did and again i arrange a date..... I actually stayed home and waited for delivery. They never pitched AGAIN
They called me again a few days ago, again saying " we on our way". AGAIN they never pitched. That is 3 days that I have waited around for them. 3 days I have effectively lost.
This is beyond unacceptable.
Good day Ursula Holtman
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Ursula Holtman
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Dear Ursula
RE: Torn cigarette paper and stock collection delay
Thank you for taking the time to speak with me today during our telephonic conversation.
I would like to once again extend my sincerest apologies for the frustration you have experienced with regard to the collection of your Dunhill Blue product as well as the quality of some of the cigarettes found in your pack. I would like to reassure you that the necessary steps have been taken to address both issues.
In the unfortunate event that you experience another issue with your Dunhill product, please log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone), or make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back.
Again, I offer my apologies and commitment that we will put the necessary measures in place to ensure an error of this sort doesn’t occur again in the future.
Kind Regards,
Kamilah Halim
Dunhill Brand Manager
Dear Ursula
RE: Torn cigarette paper and stock collection delay
Thank you for taking the time to speak with me today during our telephonic conversation.
I would like to once again extend my sincerest apologies for the frustration you have experienced with regard to the collection of your Dunhill Blue product as well as the quality of some of the cigarettes found in your pack. I would like to reassure you that the necessary steps have been taken to address both issues.
In the unfortunate event that you experience another issue with your Dunhill product, please log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone), or make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back.
Again, I offer my apologies and commitment that we will put the necessary measures in place to ensure an error of this sort doesn’t occur again in the future.
Kind Regards,
Kamilah Halim
Dunhill Brand Manager