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Sanet S
1 reviews | Active since Mar 2014
05 Oct 2020, 09:50
Faulty cigarettes
Well what can I say this is now the upteenth time that I bought the Peter Stywesant evolve double cool cigarettes and I keep getting cigarettes that the one bubble is already bursted which doesnt give me what I paid for. Hopefully this time round Batsa will adhere to this issue and reimburse me for the money lost due to a fault obviously on their side since I buy the packets closed. Lets see with what excuse they come up this time round. Lets see if they even come back to me after this complain on hello peter since they dont respond on sns nr which is printed inside their boxes.
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Replies (3)SS
Sanet S's updateReviewer Update
06 Oct 2020, 14:16And yet again a day has gone by without any reply from BATSA. Now I wonder 1) why do they have something called customer service if they dont give any service to their customers? 2) why do the print a number for complaints in each cigarette box if they dont answer to cimplaints on those numbers? 3) Do they not care about complaints even if its on hello peter for everyone to see?
I cant understand how people cant give a damn about customer complaints. I for one thing know that if this was a company like pick n pay or checkers that this complaint would have been sorted out within 10 min with a happy client at the other end ensuring that they dont loose a customer. Apparently batsa doesnt care about customer service and that makes me realise why the ******* trade is doing so extremely well
Now lets see if Batsa will now come back to me and actually give some service since I have been complaining on more than one occasion about the same thing without any service at all
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I cant understand how people cant give a damn about customer complaints. I for one thing know that if this was a company like pick n pay or checkers that this complaint would have been sorted out within 10 min with a happy client at the other end ensuring that they dont loose a customer. Apparently batsa doesnt care about customer service and that makes me realise why the ******* trade is doing so extremely well
Now lets see if Batsa will now come back to me and actually give some service since I have been complaining on more than one occasion about the same thing without any service at all
***
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Sanet S's update06 Oct 2020, 14:16
Reviewer Update
And yet again a day has gone by without any reply from BATSA. Now I wonder 1) why do they have something called customer service if they dont give any service to their customers? 2) why do the print a number for complaints in each cigarette box if they dont answer to cimplaints on those numbers? 3) Do they not care about complaints even if its on hello peter for everyone to see?
I cant understand how people cant give a damn about customer complaints. I for one thing know that if this was a company like pick n pay or checkers that this complaint would have been sorted out within 10 min with a happy client at the other end ensuring that they dont loose a customer. Apparently batsa doesnt care about customer service and that makes me realise why the ******* trade is doing so extremely well
Now lets see if Batsa will now come back to me and actually give some service since I have been complaining on more than one occasion about the same thing without any service at all
***
I cant understand how people cant give a damn about customer complaints. I for one thing know that if this was a company like pick n pay or checkers that this complaint would have been sorted out within 10 min with a happy client at the other end ensuring that they dont loose a customer. Apparently batsa doesnt care about customer service and that makes me realise why the ******* trade is doing so extremely well
Now lets see if Batsa will now come back to me and actually give some service since I have been complaining on more than one occasion about the same thing without any service at all
***
British American Tobacco SA's replyOfficial
07 Oct 2020, 12:01Good day Sanet,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Please note our toll free number is also available on each pack to which you welcome to contact anytime from Mon-Fri 08h00 - 17h00
Please note our toll free number is also available on each pack to which you welcome to contact anytime from Mon-Fri 08h00 - 17h00
Kind regards,
Consumer Care
British American Tobacco SA's reply07 Oct 2020, 12:01
Official
Good day Sanet,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Please note our toll free number is also available on each pack to which you welcome to contact anytime from Mon-Fri 08h00 - 17h00
Please note our toll free number is also available on each pack to which you welcome to contact anytime from Mon-Fri 08h00 - 17h00
Kind regards,
Consumer Care
SS
Sanet S's updateReviewer Update
07 Oct 2020, 12:34I just want to take the time to thank Anita from Batsa that finally phoned me in regards to my complaint. Thanks Anita for your friendlyness and thanks for attending to my complaint.
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Sanet S's update07 Oct 2020, 12:34
Reviewer Update
I just want to take the time to thank Anita from Batsa that finally phoned me in regards to my complaint. Thanks Anita for your friendlyness and thanks for attending to my complaint.