1 reviews | Active since Apr 2018
Faulty Cigarettes
I bought the Dunhill Courtleigh cigarette and as a regular Courtleigh smoker I was disappointed because the box I bought was faulty, the cigarettes were too filled up making it difficult to smoke. I thought it was just one cigarette but it was all of them. I was very disappointed with that batch but in general, I am a big fan of Courtleigh.
Good day Bulumko Mabusela,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Bulumko Mabusela,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Dear Bulumko Mabusela
RE: Too much tobacco in your cigarettes
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The DUNHILL team would like to apologize for the frustration you have experienced with regards to some of the cigarettes found in your DUNHILL Courtleigh HL 20’s pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we as DUNHILL pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your DUNHILL product, please retain the faulty product to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
Kind Regards,
Neil Govender
DUNHILL Brand Manager
Dear Bulumko Mabusela
RE: Too much tobacco in your cigarettes
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The DUNHILL team would like to apologize for the frustration you have experienced with regards to some of the cigarettes found in your DUNHILL Courtleigh HL 20’s pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we as DUNHILL pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your DUNHILL product, please retain the faulty product to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
Kind Regards,
Neil Govender
DUNHILL Brand Manager