GS
Garth S

1 reviews | Active since Aug 2018

22 Nov 2019, 14:18

Expensive habit made worse.....

So I purchased a pack of Peter Styvesant 20s and I've always complained about the newish packaging with the foil strip. Although I quite understand that it is to keep it fresh and it is appreciated, I've managed to work around my irritation. However today I purchased a pack and to my dissatisfaction there is no strip to peel away. After further inspection the strip was toward the back of the pack (picture evidence). I quite enjoy the brand and will gladly pay for my enjoyment despite the expensive price increases, however after attempting to peel away I damaged a few of them which then cheesed me off. This just added to the irritation I already have. Please sort this out asap.....

0
Replies (1)
British American Tobacco SA
British American Tobacco SA's reply22 Nov 2019, 14:31
Official
Good day Garth,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 
 
We are attending to your complaint and will respond shortly.
 
Kind regards,
 
Consumer Care