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sherene.hawtrey sherene.hawtrey
1 reviews | Active since Mar 2017
11 Nov 2020, 09:40
Excellent customer service when logging a complaint.
I recently bought a carton of Benson and Hedges cigarettes that had a manufacturing fault. That is not what the review is about. It is about the excellent customer service received from the call center agent who wasted no time in taking my details and advising me on what to do. He even called me back to complete the complaint and handled it with a friendly and caring attitude.
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British American Tobacco SA's replyOfficial
12 Nov 2020, 11:15Good day Sherene,
Thank you for taking the time to rate our service. We truly appreciate your feedback and recognizing the service you received. We pride ourselves in meeting and exceeding our client’s expectations and your comment indicates that we are succeeding.
We've passed your thanks onto the consultant so that they are aware you are happy with service you have received.
Kind Regards,
Thank you for taking the time to rate our service. We truly appreciate your feedback and recognizing the service you received. We pride ourselves in meeting and exceeding our client’s expectations and your comment indicates that we are succeeding.
We've passed your thanks onto the consultant so that they are aware you are happy with service you have received.
Kind Regards,
BATSA Consumer Care
British American Tobacco SA's reply12 Nov 2020, 11:15
Official
Good day Sherene,
Thank you for taking the time to rate our service. We truly appreciate your feedback and recognizing the service you received. We pride ourselves in meeting and exceeding our client’s expectations and your comment indicates that we are succeeding.
We've passed your thanks onto the consultant so that they are aware you are happy with service you have received.
Kind Regards,
Thank you for taking the time to rate our service. We truly appreciate your feedback and recognizing the service you received. We pride ourselves in meeting and exceeding our client’s expectations and your comment indicates that we are succeeding.
We've passed your thanks onto the consultant so that they are aware you are happy with service you have received.
Kind Regards,
BATSA Consumer Care