1 reviews | Active since Mar 2017
Dunhill Switch
<p>I am extremely disappointed with the amount of money I spend on buying a pack of cigarettes everyday, in the past few month I have had terrible experiences with the Dunhill brand (Switch Black). I pay almost R40 for a pack yet most of these cigarettes have no ball(switch) to activate the menthol, apart from that most have huge pieces of bark which I have kept an an example. My colleague smoke the same cigarette which also had a solid 2cm piece of wood like object in it, Dunhill was contacted and they have given her 1 pack of cigarettes to call it even, what about the money we spend everyday on a pack of cigarettes, no explaination was given to either of us. I am frustrated as I do no smoke cheap cigarettes and it does become personal when poor quality and money is involved!</p>
Good day Samantha
Thank you for taking the time to write to us at British American Tobacco SA and alerting us of your concern.
We have escalated your complaint to the Brand Manager, who will be calling you to further discuss your concern.
Fondest regards
Good day Samantha
Thank you for taking the time to write to us at British American Tobacco SA and alerting us of your concern.
We have escalated your complaint to the Brand Manager, who will be calling you to further discuss your concern.
Fondest regards
Dear Samantha,
Thank you so much for taking the time to alert us about your concerns regarding product quality on your Dunhill.
At Dunhill, we strive to deliver superior product and service for our consumers always. Your feedback is appreciated as it will assist us in identifying the root cause of the issue.
The Dunhill team would like to provide the sincerest of apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
As per our discussion earlier, our customer service team will be following up with you shortly regarding the collection of your products so we can take this matter up with our production team to go through intensive assessment of the product at fault.
Going forward, in the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns. You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the back of the pack, at the bottom).
Should you have any further queries, please do not hesitate to get in touch.
Many thanks,
Dunhill team
Dear Samantha,
Thank you so much for taking the time to alert us about your concerns regarding product quality on your Dunhill.
At Dunhill, we strive to deliver superior product and service for our consumers always. Your feedback is appreciated as it will assist us in identifying the root cause of the issue.
The Dunhill team would like to provide the sincerest of apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
As per our discussion earlier, our customer service team will be following up with you shortly regarding the collection of your products so we can take this matter up with our production team to go through intensive assessment of the product at fault.
Going forward, in the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns. You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the back of the pack, at the bottom).
Should you have any further queries, please do not hesitate to get in touch.
Many thanks,
Dunhill team