1 reviews | Active since Jan 2011
Dunhill - Premium Brand CHANGES entire taste !!! Am I now forced to change after 10 years of brand loyalty ?
I understand that packaging get changed - it happens all the time. But changing everything about the brand ? WHY ? Your Dunhill Light cigarette is now the most horrible tasting !!! I am forced to change after all these years. The last thing a 40-year old wants is changing something as simple as a cigarette brand !! I am disappointed and disgusted by the taste. The filter looks funny. The taste is horrible !!!! WHY would you do that ? WHY? WHY? WHY ??????? Now I will need to taste and test other brands to find what suites me. Why would you do that ?!?!!?!?!?!?!??!?!?
Good day
Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.
We will be in contact shortly to attend to your complaint.
Fondest regards
Good day
Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.
We will be in contact shortly to attend to your complaint.
Fondest regards
Dear Jolene,
Thank you for bringing your concerns about Dunhill to our attention.
Apologies for only responding now, we have been experiencing some technical problems with responding to queries online.
The Dunhill team would like to provide the sincerest of apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
At Dunhill, we strive to deliver superior product and service for our consumers. Your feedback is appreciated as it will assist us in identifying the root cause of the issue.
Going forward, in the unlikely event of experiencing any other product concerns in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns. You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the back of the pack, at the bottom).
Should you have any further queries, please do not hesitate to get in touch.
Dear Jolene,
Thank you for bringing your concerns about Dunhill to our attention.
Apologies for only responding now, we have been experiencing some technical problems with responding to queries online.
The Dunhill team would like to provide the sincerest of apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
At Dunhill, we strive to deliver superior product and service for our consumers. Your feedback is appreciated as it will assist us in identifying the root cause of the issue.
Going forward, in the unlikely event of experiencing any other product concerns in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns. You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the back of the pack, at the bottom).
Should you have any further queries, please do not hesitate to get in touch.