Dunhill - Not Making The Cut

Item: British American Tobacco SA
Rating: 1
Author: Annecke S

I'm very disappointed with Dunhill Courtleigh Menthol Blend cigarettes I have been buying lately. I buy at least a pack of these a day and they cost roughly between R40- R50 per box. Lately, I've noticed big pieces of bark, missing ***** and some poorly cut filters. These cigarettes are labelled as super premium cigarettes yet they don't seem to live up to any quality standard. This is simply not acceptable for a cigarette that is this expensive, I might as well be smoking the cheapest brand of cigarettes out there. British American Tobacco SA, please advise?

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Replies (2)

British American Tobacco SA's replyOfficial

02 Jul 2019, 07:11

Good day Annecke,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Kind regards,

Consumer Care

British American Tobacco SA's reply02 Jul 2019, 07:11

Official

Good day Annecke,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Kind regards,

Consumer Care

British American Tobacco SA's replyOfficial

05 Jul 2019, 11:31

Good day Annecke,

We tried to contact you on the following number ***, however we could not get hold of you.

Can you please advise when is a convenient time to contact you.

Kind regards,
Consumer Care

British American Tobacco SA's reply05 Jul 2019, 11:31

Official