Dunhill Lights new flow filter fail!
<p>I have been smoking Dunhill lights for many years. I didn't mind paying more as it is more expensive than most brands. This new free flow filter has just changed all of that. I am about to change brands if not quit alltogehter as it has left a very bad taste in my mouth! Every packet I've purchased lately has had cigarettes that are horrible. Most of them have huge pieces of bark wich casuses no flow and a very long burning coal! Half a filter also doesn't make sense to me, surely more filter, less harmful? </p> <p>I cannot justify spending my money on this any longer. </p>
Good day Tracey-Leigh
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will be in contact shortly.
Fondest regards
Good day Tracey-Leigh
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will be in contact shortly.
Fondest regards
Dear Tracey-Leigh,
Thank you so much for taking the time to alert us about your concerns regarding product quality on your Dunhill Signature Blend.
At Dunhill, we strive to always deliver superior product and service for our consumers, and your feedback is appreciated as it will assist us in ensuring that Dunhill consistently provides a quality experience to our consumers.
The Dunhill team would like to offer our sincere apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
In the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the back of the pack, at the bottom). Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Nicholas Barr
Senior Brand Manager: Dunhill
Dear Tracey-Leigh,
Thank you so much for taking the time to alert us about your concerns regarding product quality on your Dunhill Signature Blend.
At Dunhill, we strive to always deliver superior product and service for our consumers, and your feedback is appreciated as it will assist us in ensuring that Dunhill consistently provides a quality experience to our consumers.
The Dunhill team would like to offer our sincere apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
In the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the back of the pack, at the bottom). Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Nicholas Barr
Senior Brand Manager: Dunhill