Dunhill Boost - not so "Boost-y"

On the 19th of December, I wrote to you: Hello,

This is not the first time, but it happened again – it’s not cool as I pay a lot for my smokes?

I don’t like smoking the boost without the boost…. I have smoked Dunhill Menthols for the last 8 years – 100% brand loyal and if I can’t get my Dunhill Menthols I don’t smoke at all! (lockdown was long)

This morning, second time this week, I was about to have my Dunhill Courtleigh blend boost (green packet) over a coffee and there was no boost! As mentioned second time this week, I do not like the taste if the boost is not activated. The other packet was from a complete different carton – as this has happened from time to time, the first fault one this week I just threw away – box is also done but now I feel like I need to say something, I spend money on your smokes.

There is a number 13330L25 at the bottom of the box?

Please check – if this is happening to me so often now it’s also happening to other consumers.

There is obviously is problem with manufacturing that needs to be fixed please?

On the 20th of December I wrote to you: "Hello,

New packet – same carton as per the below… just lit it and also no boost? Yuck I cannot stomach my smokes without the boost?

Packet number on this one: 13330L25"

on the 21st of December I wrote to you: "Yesterday, I had another faulty one in second box mentioned below…

Thus 3 x No pops over 2 days?

Not to mentioned earlier ones last week? Which I didn’t even keep track of.

Please advise on a way forward? "

No response - no reply and can not get through to your contact lines???!!!

I have kept the smokes and boxes I wrote about... But since I got no response; I have not even bothered to keep them!!! Christmas day was the winner - one box - 5 missing boosts??!!

As mentioned I have been brand loyal for 8 years - time to change to a brand where BATSA is not at all receiving any of my money! R 35 - 45 per box and this is what you get??!! No way!