Dissatisfied customer

I'm actually sick n tired of wasting my money. I buy a packet of 20s Dunhill switch menthol daily from my local store. As I was smoking my 6/7th cigarette I noticed there was no ball to change to menthol. So I didn't really bother n just continued smoking it. On my 12th cigarette I also noticed that there was no ball to change to menthol and that's wen I decided enough is enough an I have to complain about the service. This has happened to me on numerous occasions as well but didn't really bother and now I am sick and tired of the service. I am just wasting my R42 everyday with is totally unfair. I do av the packet n the cigarette as proof. Please I would like a reply to my complain and going forward I would like to know what's going to be done and all my money being spent which is off no use or mus I change my brand. Please let me know urgently......