Disgusting unsatisfied customer service

Bad quality and quantity control Bought a carton off Pall Mall Boost once again a packet/box off 20's are damaged!! Really , I opened the box and found only 17 sigarettes inside and a half smoked sigarette!! Disgusting and **** poor quality and quantity control!!! I buy 3-5 cartons off Pall Mall every week and numerous times I had problems! Last time Pall mall replaced a box and didn't even bother to replace it with the same type. I will go to the media and change my brand!!! I feel that a carton to replace this disgusting box and an apology will be in the least a start.