DISGUSTING Replacement of Dunhil Methol Orginal

Item: British American Tobacco SA
Rating: 1
Author: Melissa G

Hi, I have been smoking the Dunhill Menthol Brand for 11 Years and now i cant purchase anything due to Dunhill being replaced by the new terrible courtleigh blen boost which is DISGUSTING / SMELLS BAD and TASTE NOTHING LIKE THE OLD METHOL.

I even went as far to purchase 6 different brands of methol cigarettes and nothing compares to the Orginal Dunhil menthol....

Please can you assist as i cant smoke anything other than Dunhil menthol orginal.

Helpful (0)

Replies (3)

British American Tobacco SA's replyOfficial

11 Mar 2019, 08:24

Good morning Melissa Goncalves,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Kind regards,

Consumer Care

British American Tobacco SA's reply11 Mar 2019, 08:24

Official

Good morning Melissa Goncalves,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Kind regards,

Consumer Care

Melissa G's updateReviewer Update

12 Mar 2019, 19:13

Thank you. Im still waiting for a response

Melissa G's update12 Mar 2019, 19:13

Reviewer Update

Thank you. Im still waiting for a response

British American Tobacco SA's replyOfficial

13 Mar 2019, 07:16

Good day Melissa,

We tried to contact you on the 11 March 2019 at 10h07 and 15h00.

Can you please advise when is a convenient time to contact you.

Kind regards,

Consumer Care

British American Tobacco SA's reply13 Mar 2019, 07:16

Official

Good day Melissa,

We tried to contact you on the 11 March 2019 at 10h07 and 15h00.

Can you please advise when is a convenient time to contact you.

Kind regards,

Consumer Care