Disappointed Loyal Customer!!!!!

I have been smoking B & H for a number of years now after the relaunch and since of lately I am highly disappointed in the quality of Cigarettes I recieve.

In the last year or so I have been getting hard "stick"like bits in the cigarette which constantly pierces the wrap therefore I have to chuck it away because there is no satisfaction.

But never the less, I continued smoking the brand because I really enjoyed the Cigarette and started smoking this brand when I had started smoking before the closing down.

This last week I had bought 2 packs of B & H Red, and to my surprise, 11 of the cigs had been torn just in front of the filter and the rest of the filters looked absolutely smashed. There had been no damage indicated on the box, because if there was, I would not have purchase it. This leads me to believe it is a quality issue.

I have tried calling the Cape Town telephone (that is advertised on the website) since this morning and made over 5 attempts, but nobody picked up!

I am utterly shocked at the fact that the cigs would have left the factory in that condition. I smoke roughly about 36 cigarettes a day, thus I had bought 2 packs, from which I had to discard some of them. This is unacceptable that firstly the telephone is un-manned, secondly that quality is so inferior.