MS
Manuela S
1 reviews | Active since Feb 2017
25 Jul 2023, 15:15
Disappointed in quality control
I bought a new pack of Dunhill double pulse, I took out my second smoke which was badly damaged. Take note a pack is R53 a day, I sent an sms because it was after hours, I get a call 5 days later, only to be told that I was supposed to not touch the pack of smokes as proof of quality control. I dont waste my smokes, sorry, I smoke them til they at the end. I paid money for it. now because I did not keep everything they wont assist me.
What a waste
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British American Tobacco SA's replyOfficial
07 Aug 2023, 09:52Good day Manuela,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's reply07 Aug 2023, 09:52
Official
Good day Manuela,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care