BC
Bonnita C
1 reviews | Active since Feb 2016
26 Feb 2016, 14:58
Defective Product
Good day, i bought two cartons of Benson and Hedges Special Red from our local Pick n Pay. In every single box i open i find at least ONE (sometimes more) cigarettes that are defective, the problem being that the \sticker\" around the filter and bottom of the smoke is folded, thus leaving a gap open between the filter and the tobacco, and this in turn causes all the air to escape through there which makes you not able to smoke them. I have pictures to show the defect on one of the smokes from my latest box.... I would've been fine if it was only one or two of the smokes but there has been one or two in every box in the carton so far"
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Replies (1)British American Tobacco SA's replyOfficial
26 Feb 2016, 15:03Hello Bonny87,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care Supervisor
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care Supervisor
British American Tobacco SA's reply26 Feb 2016, 15:03
Official
Hello Bonny87,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care Supervisor
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Fondest regards,
Consumer Care Supervisor
