Damaged goods and poor customer service

For the first time since i've been smoking Peter Stuyvesant have i ever been so disgusted not only with the product but also with the call center agents. Firstly i found a piece of wood almost the size of a complete cigarette.i then sms my name to the \quality callback"number as you guys call it.(i do have the damaged goods in its original packaging) i get called back 3 days after.the call center agent then asks me how they assist "