Customer complaints

This how British American Tobacco reply to their complaints, damaged good they might as well of sent a email saying dear client go f**k yoursel. Still waiting for my issues to be dealt with, now I have a 3 week old box of stale cigarettes that was supposed to be exchanged but instead I received this email. <br> <br> We would like to thank you for bringing the quality issue on Peter Stuyvesant to our attention. We at British American Tobacco pride ourselves on the quality of our products and our outstanding customer service. It is regrettable that due to system accessibility issues, your complaint could not be resolved as expediently as is our norm. These system issues have been addressed separately. <br> <br> As you may know, tobacco products are regulated through a strict legislative framework, which does not allow us to replace any more than the defective stock received from a consumer. We are therefore prohibited from replacing more than the one packet of stock you have. <br> <br> We trust that this explains our position. We thank you for your loyalty to our iconic Peter Stuyvesant brand.