MT
Mariette T
1 reviews | Active since Aug 2019
04 Aug 2019, 21:57
Complaint
Opened a new packet of sigarettes ( Benson and Hedges Blue Switch) to find only 17 sigarettes, one half one and a bud inside.
Helpful (0)
Replies (2)0
Replies (2)
British American Tobacco SA's replyOfficial
05 Aug 2019, 09:10Good day Mariette Du Toit,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's reply05 Aug 2019, 09:10
Official
Good day Mariette Du Toit,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's replyOfficial
05 Aug 2019, 15:42 Dear Ms. Mariette, Du Toit, RE: B&H Blue Switch loose filters and missing cigarettes. Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products. The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Blue Switch pack. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products. In the unfortunate event that you experience another issue with your Benson & Hedges product, please retain the faulty product to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone) or make use of our Call Back Service by sending an SMS with your name to 33021 and we will call you back. The 6-digit code can be found on the inside of the pack lid. Kind Regards, Bianca Minshull Benson & Hedges Brand Manager
British American Tobacco SA's reply05 Aug 2019, 15:42
Official
Dear Ms. Mariette, Du Toit, RE: B&H Blue Switch loose filters and missing cigarettes. Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products. The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Blue Switch pack. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products. In the unfortunate event that you experience another issue with your Benson & Hedges product, please retain the faulty product to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone) or make use of our Call Back Service by sending an SMS with your name to 33021 and we will call you back. The 6-digit code can be found on the inside of the pack lid. Kind Regards, Bianca Minshull Benson & Hedges Brand Manager