1 reviews | Active since Jun 2016
Cigarette badly damaged
Hi there After numerous attempt to try and contact BAT they have left me no alternative but to go this route hopefully someone will get back to me! I bought a packet of Paul Mall and when I got to the 2nd last cigarette it was badly damaged (I have pictures for this if you need to) I experienced the similar problems when I bought Dunhill but the frustrating part is that no one gets back to you, they have no email address just a toll free number and option for a call back but I am still waiting! I never complaint about this problem before but when money is a bit tight right now seeing I am currently unemployed. I just want someone to please get back to me please! Thank you very much
Kind regards Mariette
Good day Mariette Nel,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Mariette Nel,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Mariette,
We tried to contact you on the following the number ***) yesterday.
Thank you for the updated number.
Kind regards,
Consumer Care
Good day Mariette,
We tried to contact you on the following the number ***) yesterday.
Thank you for the updated number.
Kind regards,
Consumer Care
Dear Mariette Nel
RE: Cigarette Badly Damaged
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Pall Mall team would like to sincerely apologise for the frustration you have experienced with regard to some of the cigarettes found in your Pall Mall Red pack. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Pall Mall pride ourselves on the quality of our products.
In the unlikely event that you experience another issue with your Pall Mall product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on *** (Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 31033 and we will call you back (this number is also located on the back of the pack, at the bottom). Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Hluvukani Hobyane
Brand Executive
Dear Mariette Nel
RE: Cigarette Badly Damaged
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Pall Mall team would like to sincerely apologise for the frustration you have experienced with regard to some of the cigarettes found in your Pall Mall Red pack. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Pall Mall pride ourselves on the quality of our products.
In the unlikely event that you experience another issue with your Pall Mall product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on *** (Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 31033 and we will call you back (this number is also located on the back of the pack, at the bottom). Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Hluvukani Hobyane
Brand Executive