Broken cigarettes out of a new box

Good day

Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.

We will be in contact shortly to attend to your complaint.

Fondest regards

Good day

Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.

We will be in contact shortly to attend to your complaint.

Fondest regards

Dear Denzyl,

We sincerely apologize for the unpleasant experience you had and that it has taken us so long to respond. It was due to a technical challenge that we had.

I doubt that you still have the broken cigarettes and unfortunately by law we are not able to replace the cigarettes without collecting the problematic samples.

We however, value you as a customer and if you let us know how we might reach you, I will send you a value add from our last activity.

Regards