broken cigarettes
<p>I have purchased a 20's Peter Stuyvesant a few days ago and I have found a couple cigarettes broken in the box, I am very annoyed because these cigarettes are not cheap</p>
Good day Jaffer
Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.
We will be in contact shortly to attend to your complaint.
Fondest regards
Good day Jaffer
Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.
We will be in contact shortly to attend to your complaint.
Fondest regards
Dear Mr. Jaffer-Mahomed
The Peter Stuyvesant team would like apologise for the frustration you have experienced with regards to the broken cigarettes found in your Peter Stuyvesant pack, as well as the time it has taken for me to respond to your concern.
Please be assured that our mission is to always provide only the best quality products.
Thank you for taking the time to highlight this, you have assisted us in ensuring we stay true to our mission. We have taken the necessary steps with our production team in order to address the quality deviation to try and prevent it from happening again.
In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please ensure you retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
You can also make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back (this number is also located on the back of the pack, at the bottom).
Kind Regards,
Bianca Minshull
Peter Stuyvesant Brand Manager
Dear Mr. Jaffer-Mahomed
The Peter Stuyvesant team would like apologise for the frustration you have experienced with regards to the broken cigarettes found in your Peter Stuyvesant pack, as well as the time it has taken for me to respond to your concern.
Please be assured that our mission is to always provide only the best quality products.
Thank you for taking the time to highlight this, you have assisted us in ensuring we stay true to our mission. We have taken the necessary steps with our production team in order to address the quality deviation to try and prevent it from happening again.
In the unfortunate event that you experience another issue with your Peter Stuyvesant product, please ensure you retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
You can also make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back (this number is also located on the back of the pack, at the bottom).
Kind Regards,
Bianca Minshull
Peter Stuyvesant Brand Manager