British American Tobacco SA terrible service

British American Tobacco has been a disaster to deal with in the year 2020. Dealing with poor service from their reps right up to managers has been detrimental to the business. We have been receiving endless excuses from reps and managers and no one has really kept us in the loop with exactly what has been happening. I haven't received my order for three consecutive weeks and we a left stranded forced to buy from wholesalers. We've been dealing for years on end and at the end of the day still getting endless excuses and terrible service from them is not worth it anymore. The first week we were told that our order has been lost due to BAT switching over systems. The second week the driver comes in and demands cash for the delivery as he stated we are a cash customer. Trying to solve the problem with the rep and managers was never a good idea as they could not assist in any way. I managed to get ahold of BAT head office which upset the rep and was told that my account is a credit account and not a COD account. The rep became very upset when I told him I contacted head office and told me that now he doesn't feel like doing anything for me. I told the rep that he hasn't been keeping me informed with regard to any matter and that this is ridiculous. The following week the rep contacts us and gives me another story that I won't be receiving an order. This has affected my business negatively as we have to bare additional cost to purchase aswell as additional transport cost. The company that's so strict to their policy with regard to us selling other brands cannot keep their customers happy and due to them imposing discount tactics for keeping their stock only still fails to service the customer. This has been frustrating which affected my business negatively. BAT SA has become so difficult that at times when they are problems, reps and managers are so hard to get ahold of and when getting ahold of them it seems like they doing you a favour judging by their attitude and poor customer service s****s.