British American Tobacco - CLIENTS don't MATTER!

We smoke Styvesant Evolve Double Cool. I have sent back 35 cigarettes that are faulty. This company has shocking service from customer care. They wanted to swop me 1 faulty cigaret for 1 loose cigaret. Happy to take our money. This has been going on since April. I don’t even know why i am posting this because no-body will make the effort to even pick up the phone and give me a call. GATVOL CLIENT!!! We throw away at least 4 smokes of every packet. Dont even bother keeping it any longer. Even the rep told the shop owner that the customer care department wont do anything about it.