1 reviews | Active since Jul 2016
Black residue in filter - Pall Mall Red
Upon lighting a Pall Mall Red cigarette, there was an unwelcomed and disgusting taste. After taking a second drag, the taste strengthened and became nauseating. I inspected the cigarette and found some black residue on the filter. I immediately put the cigarette out and inspected the other cigarettes in the box. The others were fine, but the taste lingered throughout the other cigarette I lit.
This is not the first time I have had an issue but this was by far the most disgusting. I am seriously considering moving to a different brand.
Good day Mr Kyle Bush,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Mr Kyle Bush,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Dear Kyle Bush
RE: Black Residue on Filter
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Pall Mall team would like to sincerely apologise for the frustration you have experienced with regard to some of the cigarettes found in your Pall Mall Red pack. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Pall Mall pride ourselves on the quality of our products.
In the unlikely event that you experience another issue with your Pall Mall product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on *** (Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 31033 and we will call you back (this number is also located on the back of the pack, at the bottom). Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Consumer Care
Dear Kyle Bush
RE: Black Residue on Filter
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Pall Mall team would like to sincerely apologise for the frustration you have experienced with regard to some of the cigarettes found in your Pall Mall Red pack. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Pall Mall pride ourselves on the quality of our products.
In the unlikely event that you experience another issue with your Pall Mall product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on *** (Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns.
You can also make use of our Call Back Service by sending an SMS with your name to 31033 and we will call you back (this number is also located on the back of the pack, at the bottom). Should you have any further queries, please do not hesitate to get in touch.
Kind regards,
Consumer Care