mM
michaelafranks M
1 reviews | Active since Jul 2017
08 Oct 2019, 22:56
B&H Platinum Switch with no switch
I bought 2 boxes of Benson & Hedges Platinum Switch within 2 weeks and both boxes contained one cigarette that did not have the flavour bubble in the filter. I am so disappointed to have spent my money on a box of cigarettes that I enjoy for the flavour just to find it doesn't have the bubble. Waste of money.
Helpful (0)
Replies (2)0
Replies (2)
British American Tobacco SA's replyOfficial
09 Oct 2019, 07:52Good day Michaela Franks,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's reply09 Oct 2019, 07:52
Official
Good day Michaela Franks,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. We are attending to your complaint and will respond shortly. Kind regards, Consumer Care
British American Tobacco SA's replyOfficial
09 Oct 2019, 15:49Dear Michaela Franks Thank you for taking the time to bring your quality deviation to our attention, you have assisted us in ensuring we provide only the best quality products. The Benson and Hedges team would like to apologize for the frustration you have experienced with regards to your capsule missing for your cigarette. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson and Hedges pride ourselves on the quality of our products. In the unfortunate event that you experience another issue with your Benson and Hedges product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone) or make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back. The 6-digit code can be found on the inside of the pack lid. This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed. Kind Regards Neo Mutloatse Benson and Hedges Brand Manager
British American Tobacco SA's reply09 Oct 2019, 15:49
Official
Dear Michaela Franks Thank you for taking the time to bring your quality deviation to our attention, you have assisted us in ensuring we provide only the best quality products. The Benson and Hedges team would like to apologize for the frustration you have experienced with regards to your capsule missing for your cigarette. Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson and Hedges pride ourselves on the quality of our products. In the unfortunate event that you experience another issue with your Benson and Hedges product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone) or make use of our Call Back Service by sending an SMS with your name to 47026 and we will call you back. The 6-digit code can be found on the inside of the pack lid. This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed. Kind Regards Neo Mutloatse Benson and Hedges Brand Manager