1 reviews | Active since Jan 2014
B&H Blue Switch Disappointment
I am highly disappointed in the quality that B&H has become, i bought a box of B&H blue switch and 3 of the cigarettes dont have the menthol popping ball. The cigarettes have not been tampered with so I know this comes from the factory. This is really unacceptable!
Good day Angelique,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Angelique,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Dear Ms. Angelique Bridger
RE: B&H Blue Switch Missing Capsules
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Blue Switch pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson & Hedges product, please retain the faulty product as you did in this instance to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone) or make use of our Call Back Service by sending an SMS with your name to 33021 and we will call you back. The 6-digit code can be found on the inside of the pack lid.
Kind Regards,
Bianca Minshull
Benson & Hedges Brand Manager
Dear Ms. Angelique Bridger
RE: B&H Blue Switch Missing Capsules
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Blue Switch pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson & Hedges product, please retain the faulty product as you did in this instance to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone) or make use of our Call Back Service by sending an SMS with your name to 33021 and we will call you back. The 6-digit code can be found on the inside of the pack lid.
Kind Regards,
Bianca Minshull
Benson & Hedges Brand Manager