1 reviews | Active since Dec 2016
B&H BLUE British American Tobacco SA
I purchase two cartons of B& H blue each month. the last two cartons I bought in about 4-5 packets in each carton have had issues. there is at least 2-3 ciagrettes that come away from the filter. I have completed the consumer equire form twice on British American Tobacco SA webpage and had no response. The number on the box is 13318C82
Kind regards
Sarah Burkey
Good day Sarah Burkey,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Sarah Burkey,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Dear Ms. Sarah Burkey
RE: Loose Filters on B&H Smooth Blue
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Smooth Blue pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson & Hedges product, please retain the faulty product as you did in this instance to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
Kind Regards,
Bianca Minshull
Benson & Hedges Brand Manager
Dear Ms. Sarah Burkey
RE: Loose Filters on B&H Smooth Blue
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Smooth Blue pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson & Hedges product, please retain the faulty product as you did in this instance to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
Kind Regards,
Bianca Minshull
Benson & Hedges Brand Manager