Benson & Hedges Blue Switch

I have smoked Benson & Hedges blue switch for years. Over recent months I have noticed small things ie. At least once cigarette out of every box either doesn't have a menthol ball or the ball doesn't work. I have overlooked this but the recent issue where the entire box of blue switch tastes fruity tells me that there is a definitive issue with manufacturing. Both boxes of mine in the last 24 hours have the fruity flavour cigarette and they have the same code at the bottom which affirms that this is a batch issue and perhaps explains why there are numerous complaints regarding the same issue? Code is 13319J49 (would be interested to know if other consumers have the same issue with said code from their boxes). I have tried to contact your call centre but I tried outside of office hours and was not able to leave my contact details as mentioned by the IVR. I have also tried to send an SMS but the message keeps failing. Please can someone from Benson & Hedges get in contact with me. Extremely disappointing.