1 reviews | Active since Apr 2017
Benson & Hedges (BAT) _Disgusted by The Product that was sold to Me!!!!!
I have opened up a new sealed box of Benson & Hedges Smooth Blue, only to find that 3 of the cigarettes inside the new box had been cut and damaged all the way along the rolling paper. I am highly disgusted in the product that was sold to me and will be taking this further!!! Almost looks as though the product has been damaged on purpose.
Good day Mr Warren Finlay,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Mr Warren Finlay,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Dear Mr. Warren Finlay
RE: Torn cigarette paper
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologise for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Smooth Blue.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we as Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson & Hedges product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
Kind Regards,
Hlengiwe Mpungose
Benson & Hegdes Brand Manager
Dear Mr. Warren Finlay
RE: Torn cigarette paper
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologise for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Smooth Blue.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we as Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson & Hedges product, please retain the faulty product in order to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
This will enable us to retrieve the faulty product from you and ensure that any quality issues are immediately addressed.
Kind Regards,
Hlengiwe Mpungose
Benson & Hegdes Brand Manager