1 reviews | Active since Oct 2017
Batch number 13318C82
Extremely frustrated that my filters are pulling away from my cigarettes, this has happened to 5 cigarettes of mine from one box. I have been smoking this brand for years and now this happens. Should you require photos please email me on ********** Batch number 13318C82
Good day Samantha King,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Samantha King,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Dear Ms. Samantha King
RE: B&H Smooth Blue with Detached Filters
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Smooth Blue pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson & Hedges product, please retain the faulty product as you did in this instance to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
Kind Regards,
Bianca Minshull
Benson & Hedges Brand Manager
Dear Ms. Samantha King
RE: B&H Smooth Blue with Detached Filters
Thank you for taking the time to bring your quality deviation to our attention. You have assisted us in ensuring we provide only the best quality products.
The Benson & Hedges team would like apologize for the frustration you have experienced with regards to some of the cigarettes found in your Benson & Hedges Smooth Blue pack.
Please be assured that we have taken the required steps with our production teams to address this quality deviation as we at Benson & Hedges pride ourselves on the quality of our products.
In the unfortunate event that you experience another issue with your Benson & Hedges product, please retain the faulty product as you did in this instance to log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone).
Kind Regards,
Bianca Minshull
Benson & Hedges Brand Manager