BAT is not world-class.

BAT has moved over to online ordering. Since this move, the order and fulfillment process has become **********. We place an order for delivery the next day, turns out the order is never dispatched. We as an entity are billed for it and thereafter, the next week when we try to place an order we are told that the order falls over our credit limit. There is no person in charge of our account. When it's time to sort things out, there are always excuses and the issues are never resolved. When asking for the contact details for the manager, we receive none and are told that the manager is on leave. Once again, the problem remains unsolved. When big companies such as BAT struggle to do even the smallest tasks correctly, we can only imagine what future lies ahead for them.