BAT Careline ZA (RE)Vuse to deliver

Great gift idea I thought and placed an order #*** for delivery, first attempt a failure as I did not have my identification documentation readily available. The call centre followed up the following morning to make arrangement for that same day (Tuesday 2022/07/06), I sat and waited the entire day - as I am today again - and no one arrived with absolutely no communication to the contrary. Today when I called to follow up after sending enquiries to the BAT Careline ZA Vuse I was abruptly told that I was not available for the delivery, upon calling them was told the same thing. I explained the situation and that I am still sitting here like an idiot waiting for something I have paid for since yesterday, now for insulting my integrity and intelligence have insisted that I get delivery today.