BP
Bernice P
1 reviews | Active since Mar 2017
06 Feb 2020, 09:17
Bad quality, various boxes, numerous cigarettes... B&H Blue smooth
I've bought 5 boxes of B&H blue smooth. In each box there were between 3 and 5 cigarettes that were not smoke able. The filter is not joined correctly to the cigarette. Its either entirely loose, or there is a gap in the joining strip of paper. The first time we experienced it, we thought it was a mistake, as its never happened before. The boxes of smokes were not bought at the same time, nor in the same store. But to experience this with 5 different boxes is quite alarming. Its not exactly a cheap product and one expects a certain standard of quality. If things are not improved quickly, brands will have to be changed. I have photos of the bad quality should someone wish to view it.
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Replies (1)British American Tobacco SA's replyOfficial
06 Feb 2020, 15:14Good day Bernice,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
British American Tobacco SA's reply06 Feb 2020, 15:14
Official
Good day Bernice,
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
