1 reviews | Active since Jan 2013
bad quality of goods.
Reported bad quality of goods to call centre on 17 Nov 2017 and 4 December 2017. They promised both times to collect from me. Still waiting today 22 January 2018.
Good day Zahn
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Good day Zahn
Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.
We are attending to your complaint and will respond shortly.
Kind regards,
Consumer Care
Dear Zahn
RE: Stock collection issue
Thank you for taking the time to speak with me during our telephonic conversation.
I would like to once again extend my sincerest apologies for the frustration you have experienced with regard to the reimbur*****t of your faulty Dunhill White product. As discussed, we have arranged for you to receive your reimbur*****t stock tomorrow via courier.
It is important to note that in the unfortunate event of another quality deviation in future, we can only reimburse for product that we physically receive as this is guided by legislation. Furthermore, please always ensure in such instances that we receive the faulty product as this greatly assists our internal investigations into our quality processes to prevent similar occurrences from happening going forward.
Should you experience any similar or other quality related issues with your Dunhill product in the future, please log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone), or make use of our Call Back Service by sending a SMS with your name to 43977 and we will call you back.
Thank you for your continued loyalty.
Kind Regards,
Kamilah Halim
Dunhill Brand Manager
Dear Zahn
RE: Stock collection issue
Thank you for taking the time to speak with me during our telephonic conversation.
I would like to once again extend my sincerest apologies for the frustration you have experienced with regard to the reimbur*****t of your faulty Dunhill White product. As discussed, we have arranged for you to receive your reimbur*****t stock tomorrow via courier.
It is important to note that in the unfortunate event of another quality deviation in future, we can only reimburse for product that we physically receive as this is guided by legislation. Furthermore, please always ensure in such instances that we receive the faulty product as this greatly assists our internal investigations into our quality processes to prevent similar occurrences from happening going forward.
Should you experience any similar or other quality related issues with your Dunhill product in the future, please log a formal quality complaint with our Customer Care line on ***(Standard VAS rates apply if phoning from a cell phone), or make use of our Call Back Service by sending a SMS with your name to 43977 and we will call you back.
Thank you for your continued loyalty.
Kind Regards,
Kamilah Halim
Dunhill Brand Manager