RT
RETHA T

1 reviews | Active since May 2013

05 Aug 2021, 10:51

Bad quality control B&H Smooth Blue!

Hi

I smoke Benson and Hedges Smooth Blue and I honestly do enjoy them, but what I have started to notice more often is taking a cigarette out of my box and only have the filter in my hand. In the last carton I bought, I had 3 cigarettes that were not attached to the filter, and this morning again. I mean really I have put the last 3 in the bin, just writing them off, but another pack! Really guys, being a 2 pack a day girl, Loosing cigarettes at this rate, I might just as well start smoking the more expensive packs! Thing is I like the B&H taste, But this is unacceptable! Packet 13311E21 Barcode: *** Packet 13111C87 Barcode: ***

Some cigarettes won't light because of the thick twigs inside the cigarettes, Again I loose half the cigarette! It is an expensive habit as is, loosing cigarettes this way...

Please get the quality controllers to do their jobs!!!

Thanks Retha Terblanche

0
Replies (1)
British American Tobacco SA
British American Tobacco SA's reply11 Aug 2021, 08:05
Official
Good day Retha,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern. 
 
We are attending to your complaint and will respond shortly.
 
Kind regards,
 
Consumer Care