DM
Danny M

1 reviews | Active since Oct 2017

10 Feb 2018, 06:08

Bad packaging

I gave up on B&H years ago as South Africa pricing on cigarettes was getting ridiculous. I tried a few other cheaper brands and found Liggett Ducat to be perfect, both for my wife and myself and very well price....at the time. However, as with anything in the country they tax ou to death on it. My complaint, however, is not aimed at the tax man for a change. It is more to do with the recent (past year or so) terrible packaging of the box of cigarettes. No longer can i grab the plastic, pull it around the box to open it. Almost every single pack of cigarettes these days (my wife be the witness on this) i have to battle to open it. Most of the time i have to try and open the plastic wrapping from the top of the box. Not sure what is going on with your brand packaging but it is annoying and thought you should know about it.

Danny Murphy

0
Replies (2)
British American Tobacco SA
British American Tobacco SA's reply12 Feb 2018, 09:23
Official

Good day Danny Murphy,

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will respond shortly.

Kind regards,

Consumer Care

British American Tobacco SA
British American Tobacco SA's reply14 Feb 2018, 12:11
Official

Good day Danny,

Please be advised that Liggett Ducat is not a British American Tobacco Brand.

Kind regards,

Consumer Care