Bad Attitude & Service

Good Day,<br> <br> I have taken it upon me on behalf of a friend/work colleague that came to me and ask me to please inform you that she bought a carton of Kent and the cigarettes are all attached looking like twins, because she does not have the time on her hands to do it herself.<br> <br> So, I called into BAT call centre just now only to be told that she has to phone in herself? I then proceeded to tell \Dean"that he can take down her number and call her as this is already an inconvenience"