TS
Tina S

1 reviews | Active since Aug 2012

20 Jun 2017, 10:00

Accounting disaster

<p>I have an account with you and your debt collection company MBD keeps calling me for an amount that is outstanding. But when I phone your accounts departement to sent me a statement the balance is Zero. This statement has been emailed to MBD on more than one occasion. MBD keeps sending me a sms that my account is in arrears and you finance department says they will sort it out because my account is paid up!!!! According to me, I received stock on the 16th of May 2017 which was paid on the 22nd of May 2017 and on the 26th of May 2017 my account wassin a credit of R3'487.88. Your company needs to sort this out, this is a frustrating problem to solve! Especially if you are getting no where between the to companies! And everytime they will get back to me which never happens!</p>

0
Replies (2)
British American Tobacco SA
British American Tobacco SA's reply20 Jun 2017, 13:21
Official

Good day Tina

Thank you for taking the time to write to us at British American Tobacco SA and alerting us about your concern.

We are attending to your complaint and will be in contact shortly.

Fondest regards

TS
Tina S's update11 Oct 2017, 09:29
Reviewer Update
After your head office phoning me and promising that they would sort out this problem. I was phoned again yesterday regarding this outstanding amount of 2013! Really my statement shows nothing due!