1 reviews | Active since Aug 2015
a Lot of damaged goods lately
I have been a loyal Stuyvesant customer for a long time and have experienced a couple of damaged goods over the years, one could understand that sometimes something somewhere goes wrong but lately it happens more than once in a while. if there is not a piece of wood in the cigarette it is half empty and I recently got a cigarette with a double filter. I Buy 4-5 cartons each month and if this keeps happening I will have to find another brand that really takes their quality serious. to add to the frustration of wasting money on damaged products I have sent numerous emails and made use of the call back service and all they keep telling me is that they will get back to me as soon as possible and apologise for the inconvenience they caused.<br> <br> Stuyvesant I'm truly disappointed!!! hopefully this will get your attention and help you to realise its time to improve your quality.
Thanks for the chat earlier and thank you for bringing your quality complaint to our attention.
The quality of our products is something that we take very seriously.
I am glad to hear that your faulty stock has been collected and it should be at the factory shortly for analysis.
The quality complaint that you logged goes a long way in helping us to identify and address these faults, so we thank you and apologise for any inconvenience caused.
Kind Regards
Mariel Strating
Peter Stuyvesant Brand Manager
Thanks for the chat earlier and thank you for bringing your quality complaint to our attention.
The quality of our products is something that we take very seriously.
I am glad to hear that your faulty stock has been collected and it should be at the factory shortly for analysis.
The quality complaint that you logged goes a long way in helping us to identify and address these faults, so we thank you and apologise for any inconvenience caused.
Kind Regards
Mariel Strating
Peter Stuyvesant Brand Manager