1 reviews | Active since Jan 2017
11 Sticks in 1 Dunhill Box with Torn Paper
<p>I feel very dissapointed with 1 new Dunhill pack that I've bought this morning after found 11 sticks with torn paper which I can't smoke at all. Here some details on the problematic box:</p> <p>1. Manufacturing date 23/12/16</p> <p>2. Mechine # (I guess) JH2 (as stated at he Box)</p> <p>The complain here is for improvement in the future - u need to give high priority on my complain as I'm 1 of your loyal customer since 1993. </p>
Good day
Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.
We will be in contact shortly to attend to your complaint.
Fondest regards
Good day
Thank you for taking the time to write to us. On behalf of British American Tobacco South Africa, please accept our apologies for not replying to your complaint sooner.
We will be in contact shortly to attend to your complaint.
Fondest regards
Dear Shahrizat,,
Thank you so much for taking the time to alert us about your concerns regarding product quality on your Dunhill. Apologies for only responding now, we have been experiencing some technical problems with responding to queries online.
At Dunhill, we strive to deliver superior product and service for our consumers always. Your feedback is appreciated as it will assist us in identifying the root cause of the issue.
The Dunhill team would like to provide the sincerest of apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
Going forward, in the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns. You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the back of the pack, at the bottom).
Should you have any further queries, please do not hesitate to get in touch.
Dear Shahrizat,,
Thank you so much for taking the time to alert us about your concerns regarding product quality on your Dunhill. Apologies for only responding now, we have been experiencing some technical problems with responding to queries online.
At Dunhill, we strive to deliver superior product and service for our consumers always. Your feedback is appreciated as it will assist us in identifying the root cause of the issue.
The Dunhill team would like to provide the sincerest of apologies for your unfortunate experience, and any inconvenience this has caused you, as you are a valued loyal consumer.
Going forward, in the unlikely event of experiencing any other quality defects in the future, please may you contact our Customer Care Line on ***(Standard VAS rates apply if phoning from a cell phone) and we will ensure the necessary steps are taken to address your concerns. You can also make use of our Call Back Service by sending an SMS with your name to 43977 and we will call you back (this number is also located on the back of the pack, at the bottom).
Should you have any further queries, please do not hesitate to get in touch.