DG
Damian G
1 reviews | Active since Mar 2022
15 Mar 2022, 21:58
Shocking service from British airways - VCU***
I had a flight booked to the UK in December 2021 to see my family in France from SOUTH Africa. Our flight was cancelled due to SA being put onto the red list. Upon cancelling the flight the feedback from BA on their website was that the refund would happen within 7-10 working days. In January I received an email from BA stating they had a glitch on their system and due to this there was a delay in processing. It is now 4 months later and after 15+ hours trying to get ahold of BA I have still not received my refund. This is shocking service. I want my refund and expect someone FROM BA to rectify this.
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Damian G's updateReviewer Update
15 Mar 2022, 22:01Flight Reference - VCU***
DG
Damian G's update15 Mar 2022, 22:01
Reviewer Update
Flight Reference - VCU***
DG
Damian G's updateReviewer Update
04 Apr 2022, 20:18An update on this refund. I finally received feedback from BA to understand that due to my ticket being booked via a third party this issue actually sits with Discovery vitality. When being contacted by discovery they have now requested an additional 20 days to give me feedback. 5 months later and still no refund.
DG
Damian G's update04 Apr 2022, 20:18
Reviewer Update
An update on this refund. I finally received feedback from BA to understand that due to my ticket being booked via a third party this issue actually sits with Discovery vitality. When being contacted by discovery they have now requested an additional 20 days to give me feedback. 5 months later and still no refund.